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Tenant Handbook

Security

Security services at Parkway at Oak Hill are contracted through Executive Security. From 3 p.m. to 11 p.m. on business days, a security officer is present on-site to assist visitors, monitor building access, provide employee escorts to cars, and prevent solicitors from entering the building. In the event of an emergency, this officer can be reached directly at 512-844-8024. You may telephone Management Office at (512) 892-2157 (24-hour number) for non-emergency issues. If after hours, a Wells employee will return your call.

After 11 p.m., property visits are performed by an area patrol officer provided by Executive Security. The 24-hour dispatch number at Executive Security is 512-458-2258.

Contact Security and/or the Management Office if:

  • An emergency occurs. If the emergency is medical in nature, Dial 911. Notify the Management Office as well and we will direct Security Officers to assist medical technicians with parking and dedicated elevator service.
  • You observe unusual activity or suspicious people around your suite.
  • A solicitor enters your office and tries to sell you something.
  • A crime is committed.

Alarm Systems

If you are considering the installation of an alarm system for your suite, please contact the Management Office. Special arrangements regarding janitorial and emergency access will be required.

Security Responsibility

While our Security Staff is available to respond to emergencies, their primary function is to protect the building. We cannot be responsible for the security of your property and furnishings. Although the presence of security personnel may deter theft and vandalism, Security Officers do not have the authority to apprehend and arrest suspects.

After Hours Emergency Contact Information

In case of after-hours emergency, the staff at Parkway at Oak Hill can be reached by calling the Management Office phone number (512) 892-2157 (24 hours).

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